Operational Account Manager Rotterdam

Overview

Marinetrans is a 4PL company with the aim of providing a high-quality service at a competitive cost, known for being flexible, personal and service-oriented. We are responsible for:

The correct execution of the operational process.
Collaborating with colleagues, customers and vendors, and being team players.
Implementing and applying quality and environment rules (ISO) and safety rules and working according to Marinetrans procedures and instructions.
Working in accordance with international and national legislation.
Providing high quality of service to customers. Aim for satisfaction and retention of customers and a strong market reputation.
Shipping ship spares for high end vessel owners, ship management companies and more.
Supporting offshore campaigns, vessel construction projects, energy-related projects and other complex project logistics requirements through tailored, time-critical and end-to-end logistics solutions.

Responsibilities

Operational Process:

Monitoring the quality of the services provided and checking through customer feedback.
Requesting ad hoc rates from the accepted suppliers (indicated by management).
Booking freight and archiving documents in the shipment tracking system (eSea).
Monitoring track and trace shipments.
Coordinating solutions if problems during the shipment occur.
Review and follow up that correct information and documents are provided by suppliers and client.
Coordinates with agents to ensure compliance with requirements associated with the import and export of goods.
Maintaining contact with vendors and customers during the operational process.
Register operational deviations in irregularity register.
Applying the procedures of the quality and environmental management system (ISO).
Ensuring high productivity, high quality of service and customer satisfaction.
Supporting the delivery of offshore and project logistics solution to our clients, including oversized, complex and time-critical shipments.

Contributing to commercial growth of Marinetrans (sales) through:

Requesting ad hoc rates with the aim of improving prices.
Priority given to new customers after consulting with your manager.
Supporting Sales with knowledge about rates and logistics knowledge.
Introducing prospects and leads to sales. Identifying growth opportunities with existing customers.

Performing administrative work:

Prepare files for invoicing correctly and in accordance with the time frame.
Checking the files, correct and complete file for administration.
Follow procedures for Debtors and Creditors requests.

What this role is not:

Not a commercial role — you are not directly responsible for winning new business but only managing client relationships.
Not a local role — whilst you will sit in a local office, the scope is global, which means early mornings or late calls are part of the job when working across time zones.
Not an advisory role — you are expected to identify problems, own the resolution process, and close them out. Reporting a problem without the proposed next step is not sufficient.
Not a purely reactive role — the escalation and performance management work is important, but so is the proactive work: building better processes, tighter partner standards, and more consistent regional outcomes before problems occur.

Qualifications

Educational and vocational level.
Preferably 3 years of work experience in a related position.
Proficient in Microsoft Office (Excel, Outlook, Word).
Good knowledge of carrier’s portals.
Preferably knowledge of air and sea freight, road transport.
Preferably knowledge of West African required import regulations.
Fluent in English (spoken and written); additional European languages are a plus
Good planning and organization skills.
Customer-focused mindset with excellent communication skills.
Quick learner, adaptable, and detail-oriented.

Benefits

We believe in rewarding your talent and supporting your growth. We can offer:

Competitive salary and benefits package
Access to an online learning library to support your professional performance
Opportunities for professional development and career growth especially in project cargo handling
Exposure to the dynamic and global logistics industry

Does this sound like a challenge you'd like to take on?

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About us

Marinetrans is a global leader in the logistics and forwarding of marine and offshore spare parts. With over 30 years of experience, we specialize in providing door-to-deck solutions for ship managers and owners worldwide. Beyond marine spare parts logistics, Marinetrans also delivers project logistics solutions for offshore operations, shipyard construction and conversion projects, energy developments, and other complex or oversized industrial cargo movements. Our extensive network and real-time inventory management system ensure efficient and cost-effective logistics processes, making us a trusted partner in the maritime industry. With a global presence and a part of the AIT Worldwide Logistics network, we operate in key maritime hubs around the world, ensuring seamless and timely delivery of services to our clients.

If you meet the above qualifications and are eager to join a dynamic team in a leading marine logistics company, we would love to hear from you!